Refund, Return & Cancellation Policy

JRW Management, LLC (d/b/a Something Nice Bakery) bakes small-batch, perishable food to order. To protect food safety and the customers who preorder from us, we maintain a strict all-sales-final policy. This policy applies to every order placed through somethingnicebakery.com and any related sales channel.

1. All Sales Final

Once your payment is authorized and captured, your order is final. We do not offer cancellations, returns, exchanges, refunds, credits, or store credit — including for missed pickup, change of mind, dietary preference, taste, texture, allergens, quantity, or scheduling conflicts. By placing an order and completing checkout you acknowledge and agree to this policy.

2. No Cancellations

Preorders reserve ingredients, labor, and oven time from a limited batch. We begin planning and purchasing against your order the moment it is placed. Orders cannot be cancelled, modified, rescheduled, or transferred after checkout.

3. Pickup Windows & Missed Pickups

Your order will be prepared and made available for porch pickup during the window shown at checkout. You are responsible for retrieving your order within that window. Orders not picked up during the window are forfeited; we do not hold, re-schedule, ship, or replace missed orders, and no refund or credit will be issued.

4. Very Limited Food-Safety Exceptions

We stand behind our quality. If — and only if — an item was defective on delivery because of a verified error on our part (for example, the wrong item was placed in your box, or an item was materially spoiled at the moment of pickup through no fault of the customer's storage or handling), contact us at hello@somethingnicebakery.com within four (4) hours of pickup with your order number, a description of the issue, and clear photographs of the affected item and its packaging. Any remedy is at our sole discretion and, if offered, will typically take the form of a same-batch replacement or a discretionary store credit for a future preorder. No cash refunds are issued.

Improper storage, temperature abuse, allergen sensitivity, dislike of flavor, or requests received after the four-hour window will not qualify. We reserve the right to refuse any discretionary remedy.

5. Allergens

Our kitchen handles wheat, gluten, dairy, eggs, tree nuts, peanuts, soy, and other allergens, and we cannot guarantee against cross-contact. If you have a food allergy or sensitivity, please do not order. We do not refund orders based on ingredient sensitivities.

6. Payment Disputes & Chargebacks

Because our policy is disclosed clearly at checkout, we vigorously defend chargebacks that are inconsistent with this policy. If you believe a charge was made in error, contact us at hello@somethingnicebakery.com before contacting your card issuer so we can review.

7. Georgia Consumer Rights

This policy is provided to you in advance of purchase and forms part of the sale, consistent with Georgia's Fair Business Practices Act (O.C.G.A. § 10-1-390 et seq.). Nothing in this policy limits any non-waivable rights you may have under applicable Georgia or federal law.

8. Contact

Questions about this policy? Email hello@somethingnicebakery.com.